Refund and Cancellation Policy

This policy explains how credits, subscriptions, cancellations and refunds work. It is part of the Terms of Service.

1. Credits

• The price of every generation is shown in credits before you start.
• When a generation starts, we reserve the credits. They are charged only when the result is delivered. If it fails, the reserved credits are released and you pay nothing.
• Credits that were charged for a delivered result are spent and are not refunded, because the AI providers charge us when the result is made.
• Subscription credits are added to your account every month while your plan is active. Credits you have received, from a plan or a credit pack, stay on your account and do not expire while your account exists, also after you cancel. Free and promotional credits can have limits or an expiry date, and have no cash value.

2. Subscriptions and cancellation

• Monthly and yearly subscriptions renew automatically at the end of each period at the price shown when you subscribed, unless you cancel before the renewal date.
• You can cancel at any time in your account (Billing). After you cancel, your plan runs until the end of the period you paid for and we do not charge you again. Credits you already received stay on your account; no new monthly credits are added after the period ends.
• When you upgrade, the new plan starts right away and you pay the difference for the rest of the period. When you downgrade, the change starts at the next renewal.
• Yearly plans are paid once for the year. If you cancel, the plan runs to the end of the year.

3. When we give a refund

• Wrong or double charge: if we charged you by mistake or twice, we refund the amount in full.
• Service problem: if a technical problem on our side meant the Service could not be used and we cannot fix it, we may refund the affected credits or part of the period, or give the credits back.
• Just bought: if you bought a plan or a pack by mistake and have not used any of its credits, write to us within 7 days of the payment and we will refund it.
• Result not as hoped: AI results can vary and we cannot promise a specific look. A result you are not happy with is not a reason for a refund of spent credits, but our support will try to help you get a better result.

4. Consumers in Europe and Switzerland

Holovey is meant for business use. If you are nevertheless a consumer with a statutory right of withdrawal, you agree that we start to deliver digital content (credits and generated results) as soon as you use them, and that the right of withdrawal ends for the part that has been used, as far as the law allows. Mandatory consumer protection rules always stay in force.

5. Chargebacks

Please write to us before you ask your bank or card company for a chargeback, so we can fix the problem quickly. If a chargeback is started without contacting us first, we may suspend your account until it is resolved.

6. How to ask for a refund

Write to support@holovey.ai from the email address of your account and tell us the date and amount of the payment and what went wrong. We answer within 5 working days. Approved refunds go back to the original payment method through Stripe, which usually takes 5 to 10 working days.